Took our Lexus CT200H (has only been serviced at Lexus) to Lube Town yesterday afternoon and honestly it was the best experience I have ever had going to a drive thru oil change facility. Rafael greeted us and was super kind, friendly, respectful and immediately instilled confidence I came to the right place (found Lube Town by the Google Reviews).
Rafael took care of me like I was a guest in his home. Not even kidding. He took the time to let me know what oil change options there was and after speaking with him I also decided to get the engine treatment to clean the engine as the oil was getting dark and quite honestly I was thinking about getting this done on this oil change anyways.
This is definitely now our go to oil change place and I will even be taking our Subaru there for oil changes which has only been serviced at Lethbridge Subaru as they are the only dealership I completely trust to work on it. This is saying a lot about how fantastic my experience was.
The one and only time I went to Mr. Lube they cross threaded the drain pan threads which resulted in me having to get a new drain pan and they had the audacity to blame the Subaru dealership when while I was there they told me they put in the wrong size drain plug and I had to go back as my car was leaking oil.
The other thing that REALLY impressed me was while we were getting our oil change the manager came back with pizza for everyone. Again this says how much the people there are cared for compared to many other places that don't really care much about their employees.
Very happy we found this gem. If you need an oil change (and I would say any other service they provide) I am sure you will be quite impressed.
Thank you Rafael and